Privacy Policy

This Privacy Policy explains how FasStunnel collects, uses, maintains, and discloses information from users (“Users”) of the https://www.faststunnel.net website (“Website”). This Privacy Policy applies to the Website and all products and services offered by FasStunnel.

Information We Collect

• Personal identification information provided by users during registration and use of the VPN service, including email address and payment information, for account management, customer support, and billing purposes.
• Non-personal identification information automatically collected, including device type, operating system, IP address, browser type, connection method, traffic usage records, session duration, error logs, and cookies, to improve service quality, monitor network issues, and optimize user experience.

How We Use Collected Information

• To provide and maintain VPN services, including account management, security monitoring, performance optimization, and fraud prevention.
• To analyze data using statistical and analytical tools to improve products and services.
• To send service updates, announcements, and security alerts to users via email when necessary.
• All payment information is processed by PCI DSS-certified third-party payment processors. We do not store or use this sensitive information ourselves.

Retention of Information

• Personal information collected actively will be stored based on the user’s account status, service contract requirements, and legal obligations until the user requests deletion or the contract is terminated.
• Non-personal identification information will only be retained for as long as necessary to fulfill service functions and security checks, after which it will be deleted or anonymized.
• Records required by law, such as those related to finance, taxation, or security, will be retained for the maximum period specified by law.

Terms of Service

2.1) Definitions

• “User” refers to individuals or entities registering or using the VPN service.
• “Service” refers to all VPN-related products and technical support provided by the company.
• “Personal Data” refers to any information that can identify or be used to identify a natural person.
• “Account” refers to the user credential created through registration.
• “Third Party” refers to external organizations and suppliers collaborating with us to provide auxiliary services.

2.2) User Rights and Responsibilities

a) Proper or Expected Usage; Potential Misuse

• Users must use the VPN service legally and in accordance with these Terms of Service, usage guidelines, and applicable laws.
• Misuse of the VPN for illegal activities, infringement of others’ rights, or disruption of network order is prohibited. The company reserves the right to suspend or terminate services in case of misuse.

b) Accountability for Online Actions and Conduct

• Users are fully responsible for all activities conducted through the VPN service, including but not limited to data transmission, communication content, and access to external resources.
• Users must not impersonate or misuse others’ identities. The company reserves the right to pursue legal action in case of violations.

c) Privacy Policy Overview

• Users’ personal data will be processed in accordance with this Privacy Policy, which details how we collect, use, store, and protect user data.
• Users have the right to know how their data is processed and to exercise their rights to access, correct, and delete their data under applicable laws.

d) Payment Details (e.g., Membership or Subscription Fees)

• Some services may require payment of membership or subscription fees, which will be processed by compliant third-party payment processors.
• Users must ensure the accuracy of the payment information provided and agree to fulfill their financial obligations under the selected payment plan.

e) Account Termination and Opt-Out Policy

• Users may terminate their accounts through account settings or by contacting customer support.
• After account termination, users’ personal data will be processed in accordance with the Privacy Policy, except where legal or contractual obligations require continued retention.

2.3) Disclaimer/Limitation of Liability

• The company is not liable for direct or indirect damages resulting from the use or inability to use the VPN service to the maximum extent permitted by law.
• While we strive to ensure service continuity and security, we do not guarantee or accept liability for service interruptions or data loss caused by force majeure or other factors beyond our control.

2.4) Notification of Changes to Terms

• We reserve the right to update and modify these Terms of Service as necessary.
• Users will be notified of changes via email or announcements on the official website. Continued use of the service constitutes acceptance of the new terms.
• Users are responsible for regularly reviewing the latest Terms of Service to stay informed of updates.